Return Policy
At The Trend Trooper, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below:
1. Eligibility for Return
- Returns are accepted within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items, including clearance or sale items, may be excluded from returns.
2. Return Process
- To initiate a return, please contact our customer service team at thetrendtrooper@gmail.com with your order number and the item(s) you wish to return.
- We will provide you with a return authorization and instructions on how to send back the item(s).
3. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an error was made on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50, as we cannot guarantee receipt of your returned item.
4. Refunds
- Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.
5. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.
6. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact our customer service team immediately at thetrendtrooper@gmail.com.com. We will provide instructions for returning the item and arrange for a replacement or refund.
For any additional questions or concerns regarding our return policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction with your purchase.
Thank you for shopping with The Trend Trooper!